Policies

Warranty

We want you to be comfortable when ordering our parts. NewParts offers a 1 year warranty on all properly installed mechanical parts. For certain items, the manufacturer's warranty may extend past 1 year. Electrical parts are covered in our 14 day return policy, but do not come with a 1 year warranty. Used Parts come with a 90 day warranty.

We warrant that the parts purchased through our website will conform with Your order. In the event that You are shipped nonconforming parts, your rights are limited to returning the part to Us subject to our Refund and Return Policy below.

Payment

We accept Visa, Master Card, American Express, Discover, and PayPal. In the rare event that an item is out of stock, you will be notified and refunded immediately.

Shipping

We ship from the nearest available location using UPS, Fedex and USPS. Tracking numbers are e-mailed as soon as the item is shipped. We ship to the lower 48 states only. We provide no international shipping. Most items ship the same business day if the order is received by 4:30 Est. Delivery before 10am on overnight shipping is subject to availability in your area. Please don't hesitate to contact us with any shipping questions.

Return policy

Please remember when returning a part:

  • part must come back in its original packaging. if you do not have the original box it was received in, the part will be shipped back to you.
  • no shipping labels on original box or packaging.
  • part must have all pieces intact.
  • defective parts are exchange only after 5 days of receiving parts.
  • all part returns are subject to a 20% restock fee unless otherwise discussed. this includes if you ordered the wrong part for your car, and it wasn't our fault.
  • a return can be taken only if the part is resalable in its original package.
  • we do not refund shipping for part return.
  • please obtain return authorization and address from us before sending back any part.

© 2018 Newparts

get in touch

toll free: (855) 505-2886

TEASoftware