Policies/FAQ

Warranty

We want you to be comfortable when ordering our parts. NewParts offers a 1 year warranty on all properly installed mechanical parts. For certain items, the manufacturer's warranty may extend past 1 year.  Electrical parts are covered in our 14 day return policy, but do not come with a 1 year warranty.  Used Parts come with a 90 day warranty and are eligible for the 14 day return policy.  

We warrant that the parts purchased through our website will conform with Your order.  In the event that You are shipped nonconforming parts, your rights are limited to returning the part to Us subject to our Refund and Return Policy below.  

Payment

We accept Visa, Master Card, American Express, Discover, and PayPal.  In the rare event that an item is out of stock, you will be notified and refunded immediately.

Shipping

We ship from the nearest available location using UPS, Fedex and USPS.  Tracking numbers are e-mailed as soon as the item is shipped.  We ship to the lower 48 states only.  We provide no international shipping.  Most items ship the same business day if the order is received by 4:30 Est.  Delivery before 10am on overnight shipping is subject to availability in your area.  Please don't hesitate to contact us with any shipping questions.

 

FAQ


We offer Ground, 2nd day, and overnight shipping options when you order by phone. All overnight and 2nd day orders must be placed before 3PM EST. All orders placed after 3PM EST will be shipped the following business day

Please send us an email using the Contact Us section of the website, or give us a call M-F 9am-7pm Est at 1-855-505-2886.

Unfortunately this is beyond our control and shipping charges can not be refunded for this reason. We are not responsible for delays that occur for reasons such as: adverse weather conditions, train derailment, incorrect routing by the shipping carrier, and incorrect deliveries.  If a package is delayed or late for any reason, please send us a message or call during business hours. 

We do not accept order changes at this time, but we may be able to make an exception in some cases if you contact us quickly.

We can not guarentee order cancellations at this time.  Please contact us immediately and we will do our best to acomidate you, but we can not guarentee an order can be canceled.

Tracking numbers will be emailed to you within 24 weekday hours. Items purchased Friday after 3pm-Sunday will ship on Monday and tracking numbers will be sent out Monday night.  Please contact us if you have not recieved a tracking number after 72 hours. 

No.  Please be aware that if you ship your order to a freight forwarding company, we are not responsible for any losses, damage, wrong parts, or missing parts once your package leaves the lower 48 States. Also, you will be responsible for all return shipping charges if you choose to return your order.

At the present time we are only shipping internationally using Ebay's GSP program.  All international customers must purchase items through our Ebay store.  Click here to shop internationally.  

We do not ship to PO Boxes. You will need to provide a physical shipping address.

 

We accept Visa, Mastercard, Discover, American Express, PayPal and Bill Me Later. All credit cards must be issued by a bank in the United States. We do not accept international credit cards at this time. 

Call to order at 855-505-2886 M-F 9am-7pm Est.

Ground shipped orders will arrive in 1-7 business days. 2nd day orders will arrive in 2 business days and overnight orders will arrive the following business day if placed before 3PM EST. Please be aware that weekends are not considered business days in regards to shipping.

If you have questions about your order or your part, please send us an e-mail via the Contact Us message box.   You can reach us by phone M-F 9am-7pm Est at 1-855-505-2886. 

Simply fill out a retun form here or give us a call at 855-505-2886


Notify us immediately using the contact form or Call during business hours.  Please be aware that we are not responsible for losses that occur as a result of packages being left in your absence. It is your responsibility to have someone present at the time of delivery. You can contact us to obtain a tracking number and find out exactly when delivery is scheduled. If your package is left by the shipper unsigned, or signed fraudulently and ends up lost, we can not reimburse you for shipping or parts. You can however file a lost or damaged claim with the particular shipper, but their decision is solely based on their information and findings.

First, check around your property for any packages that may have been placed out of sight. Second, check with your neighbors to see if your package was accidentally delivered to one of their residences. If you still cannot locate the package you will have to call the shipping company, and they should send the driver back out to your residence within 24 hours. If the driver cannot locate the package a claim will be initiated with the shipping company. Claims take approximately 30 days to settle. We are not responsible for replacing any lost orders while your claim is processing. All replacement parts will have to be reordered until your claim is settled.

 

All new (no used) parts come with a one year warranty excluding wear and tear of items due to use. Depending on the type of product you purchased, you may have an extended warranty (e.g., converters 5 yrs/50k) from the manufacturer. Please also refer to the manufacturer information that is included with your product for additional information.  Faulty parts and improperly installed parts return decisions are left up to the particular manufacturers’ rules and regulations. We process the return for you by accepting the part and then forward the part directly to the manufacturer for final approval. Installation of auto parts should be handled by a Certified Automotive Technician, and you should maintain a copy of the repair order after the repair is completed; especially with items such as ECM's, A/C Compressors, Receiver Dryers, etc. where misdiagnosis and/or installation can easily damage the part. Remember, that having a certified technician install a part does not necessarily mean it was properly installed.  On rare occasions, we may ask for the original repair order and other documentation regarding the repair to be sent to us in order to process the return. 

If your part is found to be defective you will receive a full refund, however any replacement items must be re-purchased. We do not send out free replacements.

If your order arrives damaged or opened, immediately tell the driver that you are refusing the package due to damage. Do NOT accept the package. If a damaged or opened package has been left in your absence, you will have to contact the shipping company. 

If your product is returned for a reason other than damage, defective or an error in processing, then a 20% restocking fee will be deducted from your refund. Restocking fees are not refundable.

 

Returns are credited within 30 days of return of item. All refunds are applied in the same manner you paid (e.g., if you paid with a master card, you will receive the funds on that card). You will receive an e-mail the day your refund is processed. Credit card refunds can take approximately 3-5 business days to show up on your statement. This is beyond our control.

 

  • Confirm in your Account

    Log into your PayPal account and click on the "Confirm Address" link. This link should be visible on the left side of the page under the "Enhance Your Account" category if your address has not yet been confirmed.  If you have shipped to an address in the past, it may be confirmed already.

    Link a credit card to your PayPal account. 

  • This is one of the quickest and easiest ways to confirm your shipping address at PayPal. Be sure that the credit card company has the same address as the one on the PayPal account.

    Apply for PayPal Buyer Credit

  • Choose "Apply for PayPal Buyer Credit" as an alternate means of confirming your shipping address. If you are approved for a line of credit (credit card) through PayPal the address on your application form will automatically become your PayPal confirmed shipping address.

  • Complete Alternate Address Confirmation

    This option is only available if you live in the United States. This option is not available for residents of other countries. When you click on the link for "Alternate Address Confirmation" details will be provided. This process is slower than the first two methods.

  • Wait for address confirmation to occur

    If you are linking a credit card or applying for a line of credit your address will be confirmed within a couple of days. If you chose alternate address confirmation the process may take a week or more.

    View PayPal's Explaination here 

     

Yes, but only in the Nashville TN location.  Nashville is the only shipping warehouse that allows pickup, but pickup orders must be placed over the phone during business hours (M-F 9am-7pm Est) by calling 855-505-2886.

Refunds will only be issued on the part itself minus any discounts and/or restocking fees. Outgoing shipping charges are not refundable for any reason. 

We are not able to cover any expenses that occur as a result of the installation of an incorrect product. This includes, but is not limited to engine damage, rental car coverage, towing costs, labor, and storage fees.

We do not cover any expenses that occur as a result of the installation of a defective product. This includes, but is not limited to engine repair, rental car coverage, towing costs, labor, and storage fees.

All items must be in new resellable condition. We cannot accept items that have been used, programmed, installed, or disassembled unless they are defective.

If opened, manuals can not be returned under any circumstances.  If you opened the shrink wrap, we cannot resell it.

We cannot accept returns on any item that is missing parts, hardware, or the box it came in.

We cannot accept returns on any part that has been damaged due to incorrect installation.  If you have any doubts that you may have the wrong part, please don't hesitate to contact us.


DO NOT SHIP YOUR ITEM BACK BEFORE YOU ARE ADVISED TO DO SO BY A NEWPARTS EMPLOYEE.  Please fill out a return form here.  When you have been instructed to return your item, we highly recommend that you return your item with a shipping carrier that can provide you with both insurance and a tracking number in case of loss or damage. All returns should be able to be tracked from the time you ship your return until it is signed for on the dock.  Please make sure to properly pack your return using padding to avoid damage to the items. Please do not write on the part box, bag or package as your product will not be considered “resellable”.

We do process exchanges, but if you need a different part then the one you ordered, you may purchase the new one and return the old one.   To purchase the new item and process your return, give us a call at 855-505-2886.

 

For sercurity purposes your billing and shipping address must match when using our standard CC terminal.